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Elevating Hospitality to Artistry
- 4 left
- Course
- 17 Lessons
We are honoured to combine over 50 years cumulatively of successful corporate flying experience into this holistic, intensive workshop, coming soon.
We combine teaching the essence of bringing your unique best self that feels like a breath of fresh air to be around with the most beautiful, above and beyond wow factor cabin and plating skills synonymous in our luxury industry.
This is a beautiful 2 day journey arming you with skills and confidence that are career and life changing.
Who is this intensive training for?
Is it right for me?
This is for those that want to learn the finest combination of both approaches in a very short period of time, to the best of European etiquette and modern elegant standards. We have cherry picked for you what will create the biggest impact to align with the highest of expectations, going above and beyond with your luxury skills, your approach and how you feel to be around.
From making a game changing impact in your interviews, the luxury service experience itself and the energetics of you showing up at your unique best, this intensive will positively change the trajectory of your next opportunity.
We have also allocated Q&A time so you can have all your questions answered that will further support you too.
What you can expect to gain from this training
and why is it different?
In our competitive industry, sadly not everyone will succeed. Securing top-tier roles requires an unparalleled commitment to delivering bespoke luxury experiences and embodying a personal presence that resonates with grace. That's why our holistic online intensive offers a unique blend of the most sought-after luxury impactful skills combined with ensuring you exude natural confidence and feel right, onboard and in interviews.
Led by Rucsandra and Raluca, you'll master the art of elegant modern hospitality with wow factor, seamlessly aligned with proactive, above-and-beyond service standards. Beyond technical skills, you'll discover the power of personalization, learning to navigate challenging situations with finesse, strengthening your employability.
Heidi will guide you to embrace your authentic confidence, honing your ability to intuitively understand and respond to guest needs. Delving into the psychology of UHNW passengers, pilots, successfully dealing with confrontation and various scenarios, you'll emerge confidently equipped with invaluable insights and strategies for success.
As part of utilising your uniqueness, we cover the most difficult common questions asked in interviews. Here you will discover how to elegantly articulate your strengths and even ensure any weaknesses appear as strengths.
By combining these skills and approaches, you'll not only dramatically enhance your employability but also thrive in any interview or role you undertake. Join us and elevate your career in luxury hospitality.
What’s included in this 2 day workshop
1. Begin with your pre-couse work
This ensure you are armed with all you need, without overwhelm.
We understand there's much to learn in 2 days; so your pre-course ensures work we maximise our time together, enabling you to retain and implement this vital training. This consists of:
Confidence during difficulties - 3 hours
Here you learn how to see the big picture so you can offer an intuitive and proactive service, handle difficult scenarios competently so that your personality and confidence can’t help but shine through. I revisit all the mistakes I’ve made onboard, the psychology and solution framework behind resolving them. I also give you a framework to deal with confrontation with an authority that is tried and tested, actually bring healing and disolving the issue, rather than it being swept under the carpet.
This will all enable you to step into your role and show up fully with your wonderful feeling confidence and sail through any difficulties.
You will also learn about ensuring your voice respresents you at your best too
'Gourmet Foods Expertise' and ‘Tea and Coffee Artistry’ -3 hours
These two training sessions, lasting approximately 3 hours in total, will teach you about caviar, Balik salmon, and other gourmet foods ideal for serving on a private jet. They offer an excellent introduction before we transition to our live module on food plating together.
2. Get full confidence onboard to elevate your cabin skills
DAY 1 workshop
Bringing authentic confidence to the role enables you to feel like a breath of fresh air. You shine brightly with the best of you, easily and naturally, no matter the circumstances.
You will have a solution framework for the biggest difficulties you may encounter in your homework lessons.
Your service will become a pro-active and intuitive one, bringing a great deal of ease and flow to your presence and adding impact to your vital, elegant serving skills.
Then in the session we focus on stepping into your confidence, personalising it to you, so you can feel empowered ongoing.
You will learn easy and fast techniques / approaches on how to resolve these issues.
Then importantly, how to intuitively use your luxury skills in the cabin and feel right, setting you up perfectly for day 2 of the workshop where you will learn these elevated, beautiful skills.
Additionally in day 1, I will be teaching how to create elegant, simple, personalised and impactful Canva menus. I will give you all of these exact templates to use too.
3. How to uniquely answer the top ten interview questions and the skills to nail your job interviews
part of DAY 1 workshop
As part of the live coaching, this is all about helping you nail your interviews. You’ll learn how to ensure your mind doesn't go blank, articulate your strengths and weaknesses, show up with calmness and authenticity and personalise your unique responses for most impact.
4. Learn the A-Zs of elegant cabin skills
DAY two WORKSHOP
Now you you started with your solid confident foundation, you are now ready to infuse this into learning how to create an onboard, elegant, wow factor experience clients remember and how to set yourself up for success.
In the live session day 2 you will learn:
Caviar and balik salmon service, formal table settings, table linens (interactive), flower arranging no matter your budget and easy yet impactful food plating for just about every eventuality, all as a live demonstration.
You will walk away with very easy visual and a holistic understanding of how to create these deeply impactful, go to techniques.
Additionally, a Q&A on formal table set up deviations depending on the aircraft layout and food plating adaptability. Based on the type of service delivered, buffet or on demand.
Note: 'Gourmet Foods Expertise' and ‘Tea and Coffee Artistry’ are sent to you as a separate lesson.
5. EARLY SIGN UP bonuses to further support you
Catering Made Easy- A Quick Guide - This serves as a concise guide for successful flight catering. Often a big stumbling block for many, but Rucsandra and Raluca's tried and tested checklist makes it easy for you.
Last minute flights Checklist and videos giving you tried and tested ideas and tools to ensure you are set up for success and feel organised, no matter the often stressful, timebound, restricted circumstances.
Food cooking times download especially helpful for anytime you may need to cook from scratch, including easy marinading and spices.
6 weeks of live group coaching sessions - Heidi runs these private group sessions approximately every 10 days around her flying schedule, so you can enjoy regular, personalised support and inspiration in any aspect of the role or interview for 6 weeks after the workshop.
Your training team
with over 50 years of corporate aviation cumulative experience
Rucsandra Mihai
Hi I'm Rucsandra, Founder and Manager of Train Aviation, a premier business aviation academy in Bucharest, Romania. With 35 years of experience in the aviation industry, worked with a renowned European flag carrier and specialized in presidential flights and executive aviation across Romania, Africa, and the US.
I've flown over 25,000 hours as a flight attendant in both commercial and business aviation. My roles have included flight instructor, in-flight auditor, aviation recruiter, and internationally certified trainer. Since 2007, I've trained and mentored future flight attendants, with thousands of my students now working for leading airlines worldwide.
As Vice President of Women in Corporate Aviation (WCA) since 2020, I promote opportunities for women in business aviation. I'm also the only European member of the founding committee of CCREW, supporting business aviation cabin crew.
At Train Aviation, I go beyond course content, acting as a mentor and connecting graduates with potential employers. My passion for aviation drives me to share my extensive knowledge and experience, helping students excel in their careers once they decide they deserve the best.
Heidi Cole
Hi, I’m Heidi, an airborne explorer with deeply grounded principles in human connection and psychology.
After two decades in a luxury world soaring through the clouds, my clientele as a Corporate Flight Attendant and trainer has ranged from Middle Eastern royalty to European elites. In the midst of my ongoing adventures, I discovered a quiet truth: extraordinary experiences clients return for is not only the impeccable, wow factor service they naturally expect, but because of how we make them feel.
After countless flights witnessing other world class trained individuals deliver exquisite service, it often didn’t feel right. Yet even without a service or messing up, or even if I wasn’t the right fit on paper, clients still asked to employ me, because of how they were able to feel.
We deeply impact every interaction with the personal energy we bring as energy speaks first and clients act on their feeling. Service is ultimately an act of love, an attention to detail and a joy felt through the human to human, authentic connection. What a gift we can become to those in our luxury environment. When money is no object and world class luxury is the baseline, our discerning clients know when they encounter what is rarely available.
I’m on a mission to help individuals embody their unique, highest expression even during challenges that intuitively feels right. Tapping into this energetically connected, flow approach uniquely transforms a luxury service into an extraordinary, holistic experience. An impression that lingers long after their journey ends.
Raluca Dragan
Greetings! I’m Raluca, and I am thrilled to welcome you to Train Aviation, where I draw upon my extensive 18-year journey in the aviation industry to offer unparalleled training, course development, and mentorship for aspiring and seasoned flight attendants.
With a career spanning since 2005, I embarked on this incredible journey with Qatar Airways, where my dedication quickly earned me a place in the premium cabin. Returning to Romania, I contributed to the national carrier before spreading my wings to Dubai with Emirates, followed by an enriching experience at Royal Jet in Abu Dhabi—one of the largest private airlines in the Middle East. Currently I am actively engaged in private aviation for a confidential company in Europe.
At Train Aviation, you benefit from myself and Rucsandra, the wealth of knowledge gained from navigating various facets of the aviation industry, from prestigious flag carriers to private airlines. My unique blend of experiences equips me to provide training and mentorship that goes beyond standard practices.
Frequently asked questions
I’m brand new to corporate flying, will this training be easy to understand?
Yes. The training is easy to understand as you have homework prior to the live sessions where you will be guided in real time. As you will receive recordings you have them to refer back to.
Will I be able to keep up with all course content if I have no previous experience?
Yes, this training is perfect so you are able to put these skills into practice to make an impact from the get go.
Who is this training course designated for?
This course is for new candidates and also experienced who don't feel confident about the levels of service brought to the cabin or feel a lack of confidence in general, as we dive into both elements in the homework and over our 2 days together.
I’ve trained before, will I learn anything new?
We train to elegant European etiquette standards, so if you feel you are lacking in this area, or if you have but would love a refresher and also have never had any training on how to feel right at the same time, this training will be highly beneficial.
Will I learn the same online as I would do in person?
Yes, our online training program covers the same comprehensive curriculum as our in-person sessions, including detailed modules on theory and practical skills, there are some differences to consider: practical experience and interaction may vary. Ultimately, the choice between online and in-person training depends on your learning preferences and availability. Both options are designed to ensure you gain the necessary knowledge and skills to excel.
With regards to the confidence training, it is deeply impactful online.
Can I take this course if I am an experienced Corporate Flight Attendant already?
Yes, you are welcome to join if you are aware that your training maybe hasn't created a lasting impression to gain you better roles on a trial flight for example.
Also it's a perfect refresher if you have already received this level of training for the cabin but also wish to combine it with confidence and how to feel right.
Is this syllabus different from a Silver Service course?
Yes, it is. While our course includes the most valuable information from Silver Service, a full silver service course is more comprehensive and complex. If you're interested in the complete full Silver Service training, please reach out to us separately.
What makes this course unique?
Yes, it's quite different.
We are combining our joint, incredible learning, trainings and over 50 years of cumulative hands-on experience into this 2 day powerful workshop.
You can expect to learn very high end, elegant skills that also feel right, no matter the circumstances. This is a powerful combination when put into practice.
Will I receive a Diploma or Certificate at the end of this course?
Certainly, upon completion of the course, you will receive a participation certificate. This certificate will specifically mention the topics covered in the course, including formal table layup, linen folding, flower arrangements, and food plating. It serves as a testament to your dedication and proficiency in these essential practical skills within the aviation industry.
Will I receive a recording of the live trainings?
Yes. We appreciate closer to the time you may find you are unable to attend. The recordings ensure you don't miss out and can return to it time and time again. These recordings stay active for 6 months.
Get in touch?
If you've still more questions, feel free to email us:
heidi@confidenceintheair.com
If you're ready to maximise and elevate your opportunities, reinforce your confidence, feel supported & inspired in a small group setting, we are here to help you get there.
'The sky is not the limit, It's just the beginning'
- Neil De Grasse Tyson (& every successful private flight attendant :)
Much love & we very much hope to see you in our live sessions soon!
Heidi, Rucsandra and Raluca x