Helping you go from overlooked to unforgettable in the world of luxury aviation and service. With guidance, training, and support that actually works
Excellent corporate flight attendants are always in demand.
Whether you’re starting out or navigating the freelance world, I'll help you build real confidence, elevate your service, and stand out, without burning out or selling your soul.
Depending on where you're at in your journey, there are various ways to fast track you to the next level and beyond.
To support you, I offer mentorship, interview prep, aligned CV & cover letter, along with 1:1 support that blends practical tools with the deeper, intuitive side of delivering luxury at altitude.
and Why This Approach Works
In luxury service, we are not simply delivering a product or meeting a need, we are creating an experience. As multi-dimensional beings, delivering meaningful experiences requires a multi-dimensional approach. I’ve seen highly skilled professionals, delivering what looks like flawless service, still lose their roles. Why? Because something crucial was missing; an authentic connection and an intuitive understanding of the client.
"“We are not thinking machines that feel; rather, we are feeling machines that think”"
Antonio Damasio
Service isn’t just about the tangible, it’s about the unseen, the energetic. When we master the ability to connect on a human level, we create an experience that resonates deeply and leaves a lasting impression. Even when I wasn’t the perfect match on paper, clients asked to keep me on because it was how they felt in my presence that truly made the difference.
In luxury service, it’s not just about what you do; it’s who you are while doing it.
This belief shapes everything I teach. Service, at its core, is an act of love, a joy felt through genuine human connection. When money is no object and world-class luxury is the baseline, what truly sets an experience apart is your attendtion to detail, authenticity & emotional connection that leave a lasting "yes, more of that please" impact.
“Remember, when dealing with people, you are not dealing with creatures of logic, but creatures of emotion.”
Dale Carnegie
pleasing. It may come from good intentions, but it drains energy, clouds judgement, and disconnects us from authentic service.
The key is balance. When we manage these tendencies with strong boundaries and self-awareness, we show up grounded, confident, and energised - and that calm presence is felt by clients too.
True luxury service comes from being intuitive and centred, responding with grace while maintaining vitality and presence. When we embody this, clients feel safe, seen, and at ease, creating that rare sense of a luxury home away from home.
And when you master this, you become the kind of person people simply love to be around, a rare gem in a sea of many.
where the feeling you create is what impacts clients the most.
I’ve always been drawn to understanding people and being of service to others. That natural curiosity led me to an unexpected and deeply fulfilling career in the world of private jets.
With nearly two decades as a Corporate Flight Attendant and trainer, I’ve had the privilege of serving extraordinary clients, from Middle Eastern royalty to European elites.
What I’ve learned along the way is that truly unforgettable experiences aren’t just about impeccable service, they’re about how we make people feel.
Explore mentorship and services to elevate you and your career
with a holistic approach that clients can truly feel
I’m here to transform the confidence of how you connect, serve, and lead in the luxury service industry. With nearly 20 years of experience, I’ve seen how confidence, resilience, and a holistic approach create success time and time again.
My mission is to help you unlock your true potential and step into roles with confidence, purpose, and fulfilment. Beyond elevated service skills, I teach the mindset, emotional intelligence, and presence needed to thrive, not just succeed.
When we love what we do, everything changes. We perform better, create extraordinary results, and show up as our best selves in every part of life.
I truly believe we can change the world one genuine, connected experience at a time, in every human interaction. And this starts with us, through service.
Life’s too short for unfulfilling careers. I stand for possibility, showing you that even when things feel impossible, the breakthrough is just beyond the breakdown.
Together, we’ll redefine success and bring out the best version of you, both personally and professionally. Are you ready?
My clients have experienced the transformative power of an authentic, connected approach to luxury service. Here are just a few of their reflections:
“She also taught me how to connect on a deeper level with the people that are interviewing and my following interview went very well. The interviewer didn't want to leave. It just flowed. Her studies, background and experience are so valuable for any person willing to step into the private aviation.”
"Heidi is an incredible tutor and mentor with a highly professional level of guidance & understanding which really paid off for me. I'm so grateful for her love and support to get me started in my career"
“Now that I’m flying solo I realize all the knowledge and experience she have shared with us it’s paramount, even though I have some previous VIP flying experience..I highly recommend anyone, with or without experience, to invest in this particular course. You get so much more than how to pour wine or how to tailor a menu."
If you've still more questions, email me: heidi@confidenceintheair.com
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'The sky is not the limit, It's just the beginning'
- Neil De Grasse Tyson (& every successful private flight attendant :)
If you're ready to reinforce your confidence, feel supported & inspired in a small group setting, I'm here to help you get there. Much of what you need is an aligned approach, knowledge and mindset and I've got you covered.
No matter where you’re starting from: “Have faith in yourself. Believing that faith can make broken wings fly. And we deserve to soar.” - Taken from Sheryl Lee Ralph's Red talk
Remember, I also share regular, helpful advice on my LinkedIn page.
Much love & hope to see you in a live session together soon!
Heidi x
Spaces are limited for personal 1:1 chats, so if you’d like to explore how we can work together to elevate your career, let’s have a chat. Book Your Spot Now Let’s connect, explore possibilities, and get you feeling confident and clear on your next steps.